1. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards: Mastercard, Visa, and American Express.
• Digital Wallets: Apple Pay, Google Pay, and UnionPay.
• Online Payments: PayPal.

2. In what currency are transactions processed?

All transactions are processed in Australian Dollars (AUD).

3. How long does it take for orders to be processed and shipped?

• Order Deadline: Orders placed before 2 PM Australian Eastern Standard Time (Brisbane) will begin processing the same day.
• Order Processing Time: 1 to 2 working days (Monday to Friday).
• Transit Time: Shipments are generally in transit for 2 to 8 working days (Monday to Friday).

4. What is your return policy?

• Eligibility: We accept returns for both defective and non-defective products.
• Condition: Products must be in new condition and include all original packaging and accessories.
• Return Window: Returns must be initiated within 30 days of receiving the product.

5. Can I exchange an item?

Yes, we accept exchanges for products in new condition within the same 30-day return window. To exchange an item:

1. Follow the return process.
2. Place a new order for the desired item.

6. How do I initiate a return or exchange?

To start the process:

1. Contact us at support@stressfreeaustralia.com.au.
2. Use the free return label included in your package to send the product back.
3. Ensure the product is securely packed to avoid damage during transit.

7. Are there any fees for returns or exchanges?

• Return Label: Free of charge; included in your package.
• Restocking Fees: None.

8. How long does it take to receive a refund?

Refunds will be processed within 10 business days from the date the return is approved. Refunds will be credited back to the original payment method.

9. Who can I contact for additional assistance?

If you have any further questions or need assistance, feel free to contact our customer support team at support@stressfreeaustralia.com.au. We’re here to help!